Frequently Asked Questions

Here are some answers to questions our users ask.

No. It can be a creative or challenging alternative – a Christmas party, a friend’s house for dinner, the pub, get off the train a stop early and walk the last mile, walk to the park & ride, walk up a particular hill, do a special walk with your dog or walk to work every day during the campaign etc. Whatever is challenging for you or has a particular story attached to it. Taking part and raising money for the cause is what counts.

Show your support for those who put their lives on the line for us and raise funds so Walking With The Wounded and Help for Heroes can ensure veterans who are at risk this Christmas are able to support themselves and their families next year.

Nothing! If you’re good enough to organise your friends, to get out in the cold and undertake a challenge and raise money for the cause then we want to reward you with a Santa hat and support you with a free fundraising pack. Thank you.

By signing up you will receive a branded Santa hat, wristband, sweepstake sheet, sponsorship form, information on who we support and ideas for your walk.

Yes, if you prefer. These are guideline only to give the campaign a focus. You can walk sooner or later. We are hugely grateful for your fundraising efforts.

When you sign up via WalkingHomeForChristmas.com, your online giving page is set up automatically under your personalised profile URL. Please note we are unable to link other online giving pages to your WHFC profile. But if you are raising money on another page, or collecting cash, please make sure you tell us and pay it in asap so we can be aware of this and add any money we receive to the total on your WHFC profile page.

Absolutely. It’s the reason we’re running the campaign – to support those who have walked in far more dangerous situations for us so they can support themselves and their families again next Christmas.

Could you raise £50? That’s just £10 from five friends. Use the sweepstake sheet we’ll send you and you’ve already got £30 at least….

Every £675 will support a veteran through 12 sessions of 1-2-1 mental health care within four days on average of us receiving their consent. It can save jobs, marriages, homes and lives.

Need support or ideas? We’re here to help. Email [email protected] or call 0345 6061010.

Participants

Login, navigate to your team page and you’ll see an option to invite a friend by entering their email address.

Yes please. Simply go to the sign up page. Thanks for coming back for more!

There are three ways of taking part.

  1. Sign up, create your profile, get your pack and lead your group on a walk encouraging them to donate to your fundraising page on www.WalkingHomeForChristmas.com or collect cash.
  2. Sign up, create a team and use the invite button to invite each of your friends so they can register for free and receive their own Santa hats, packs and emails about the campaign and how your money is making a difference.
  3. Sign up, create a team and choose to allow anyone to join you. Then share the link to your team walk via social media, local groups etc (making sure you have included all the relevant details) to encourage others to join you.

There is a template poster available on the website for you to rally your friends or workmates. You can then encourage them to sign up online at www.WalkingHomeForChristmas.com and get their own Santa hats and vest.

If you don’t think people will sign up directly through the website, then register yourself and simply collect donations on the day of your event at your workplace or community group and then pay these in for us to add to your fundraising page.

Or you can register, create a team which any member of the public can join and send out the link. Last year we had companies make us a nominated charity for their Christmas party. Some staff signed up officially to WHFC, got sent packs and walked to the party while others simply donated whatever they could afford to join in.

Packs are sent out 1st class. Order before 3pm each day (especially on Friday) to be in that evening’s post. Packs will be sent out from 31 October.

Walking Home For Christmas is not an organised event. Think of it like the Macmillan Coffee Morning, but with legs. You sign up, get sent a Santa hat and a fundraising pack and then host your own walk or organise a group walk wherever you are. Your story, your friends, same cause. All of which will drive more fundraising for those who served.

First you need to register to participate. Once you have completed sign-up you will have your own Walking Home For Christmas profile page. You can then direct people to your unique profile page URL where they can make a donation through our secure payment gateway using a valid debit or credit card or using PayPal.

Please email [email protected] or call 0345 6061010 between 9am and 5pm. If you can take a screenshot of where the issue is that will help us resolve the issue (use the “PrtScn” button on your keyboard).

When registering with us you will have chosen a password - don't worry if you've forgotten it.

Simply click Forgotten Password in the Login area and enter your registered email address and you will be able to reset your password - make sure you enter your password accurately as all passwords are case sensitive.

Your username is the email address you registered during sign-up; if you cannot remember this or need further help, please contact us at [email protected]

Every walker has a story to tell and all coverage spreads the word and inspires others to get involved. Make sure you update your profile page with a photo and the story behind your walk.

Then contact your local media (radio, news website, news paper, regional TV etc) as well as local veterans groups and walking groups.

Could your local paper make WHFC its Christmas campaign? If you get interest and the journalist wants images, logos or a quote then please contact [email protected] or [email protected].

Don’t forget to tell your employer for internal newsletters/monthly email updates and trade media to get some positive PR for your business, and/or tell any clubs you are part of.

On social media: You can use #WalkingHomeForChristmas on Twitter, Facebook and Instagram to join the online buzz. Share photos of your walk and training so we can see them and share them on our channels to show off your efforts and inspire others.

Adding photo updates to your page are a really good way of encouraging more donations – along with thanking your donors publicly on your social channels.

Don’t forget to tell people in your WhatsApp groups and challenge your connections on LinkedIn to support you or get involved themselves.

Yes, of course. Please email us on [email protected].

Donations

You can pay money in however suits you. Please note Walking With The Wounded is collecting all the money from the campaign before accounting to Help for Heroes in January, so:

Cheque - Addressed to “Walking With The Wounded”, posted to FREEPOST Walking Home For Christmas. Make sure you write your name, contact details and WHFC 2018 on the back.

Online – Pay money into your WHFC fundraising page. This is then automatically transferred to the charity each week.

Bank – Transfer online or over the counter at a Barclays or Clydesdale Bank:

  1. Clydesdale Sort Code: 82-60-13 Account Number: 60181701
  2. Barclays Sort Code: 20-30-81 Account Number: 33616436

Don’t forget to send in any cash as soon as you can so we can add this to your WHFC page so your friends can see your good work and nudge you up the leaderboard too. Whilst we try to encourage all donations to be made online via an individual or team's profile page, we realise this isn't possible for everybody. So there’s a form available for people to download and print in order to send in cash donations... Don’t worry it’s all very straightforward.

WHFC Cash Donation Form - Download Here

When you’ve collected all your cash, please send a cheque for the total cash donation amount and the completed Donation Form to:

FREEPOST Walking Home For Christmas

Please remember:

  • Offline donations will show on your page within 5 days of receipt.
  • Please make cheques/CAF cheques/postal orders payable to: Walking With The Wounded (and make sure you write your name and ‘WHFC 2018’ on the back)
  • Please do not send cash through the post.
  • Once we have received and processed your donations we will update your profile page to show the cash donations made – which will bump you up the leaderboard. You will also receive an email letting you know that your cash donations have been added.

There are strict rules on charity collections. You need a licence from most councils for street collections and permission from the property owner for any collections in a private place. We can send you a collection tin to use when on private property to collect in your workplace, gym or clubhouse for example or to collect cash donations from your group during your walk. Please email [email protected] with your request.

Walking With The Wounded has joined forces this year with Help for Heroes to grow the event. All profits will be split equally between the charities and go to our respective programmes supporting veterans struggling with mental health issues, homelessness, unemployment or physical injuries to get back into society.

We’ve been working together since 2012 so it made sense to fundraise together on this occasion to make a bigger impact.

See the HOW WE HELP page on the website for more information.

There are inevitable costs to run a campaign, which is why the event is kindly sponsored by Matalan and our supporting partners. We strive to keep these costs as low as we can to maximise the impact for the veterans we support.

WWTW is a registered charity in England and Wales (no. 1153497) and Scotland (no. SCO47760).

H4H is a registered charity in England and Wales (no. 1120920) and Scotland (SC044984).

Both charities are registered with the Fundraising Regulator and are independently audited each year.

You can read more case studies of the men and women your efforts support by visiting www.wwtw.org.uk and www.helpforheroes.org.uk.

Thanks to our title sponsor Matalan and supporting partners, the NFL, Alexander Mann Solutions and YESSS Electrical, all your fundraising from Walking Home For Christmas is being split equally between Walking With The Wounded and Help for Heroes.

Both charities are independently audited and registered with the Charity Commission. To see their respective breakdown of charitable spending, please visit the Charity Commission website.

Gift Aid is a great opportunity for donors to make their voluntary donations to the campaign worth 25% more – without spending an extra penny. It enables charities like ours to claim the basic tax that donors have paid on their donations back from HM Revenue & Customs (HMRC). If every supporter agreed to Gift Aid it would raise hundreds of thousands of pounds more to support men and women who served.

To be eligible to add Gift Aid to your donation you must be a UK tax payer and you must have paid or will pay an amount of Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on my gifts for the current tax year. Other taxes such as VAT and Council Tax do not qualify. The charity will reclaim 25p of tax on every £1 that you have given.

Please check your junk email folder. Sadly the amount of SPAM going around the internet means junk mail filters are becoming more and more complex. It is difficult for us to be 100% sure that your donation receipt will be delivered to your inbox successfully. If the receipt is not in your junk folder and you still haven't received it after a couple of hours please contact us at [email protected]

Security is an important priority for us and we are committed to protecting your privacy. We use up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process.

Please see our privacy policy at the bottom of this page for further information. All debit/credit card transactions are encrypted before transmission using 256 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Walking Home For Christmas uses Braintree and PayPal as our payment gateways. Braintree is part of PayPal and is a trusted name in the online payment industry.


GOT ANOTHER QUESTION? Please call on 0345 6061010 or email [email protected].

THANK YOU FOR YOUR SUPPORT